As you are most important for us, we are always aiming for high first-contact resolution. We continuously review and update the list of most frequently asked questions for your optimum experience with us.
Q1: I’ve never ordered at M Cake Boutique before. Where do I start?
You can browse through our creations here. Once you have decided the cake you wish to have, choose the size of your cake, quantity and other information needed. Then, click the button "Add to Cart". After checking out and filling in your billing information, you will receive an e-mail from us to confirm your order. If you have any questions, do feel free to speak to us at 012-3123119, we are ready to assist you :)
Q2: How far in advance should I place my order?
Please place your orders at least 2 days in advance. For example, if you would like to schedule the delivery on Monday, 24 September 2018, your order must be placed on Saturday, 22 September 2018. If you need a cake urgently, please give us a call at 012-3123119, we will try to bake it fresh for you immediately.
Q3: But what if I need a cake today or tomorrow?
Do give us a call at 012-3123119 if you need a cake urgently. We will do our best to meet your request if possible.
Q4: What kind of ingredients do you use? Are your products handmade?
Our products are meticulously made from the freshest and finest ingredients that have undergone a strict selection process. Ingredients such as Sakura and Uji Matcha are air-flown from Japan, and whipping cream and chocolate are brought in from France. These form the foundation of the exquisite delectation you feel in your mouth when you bite into any of our magnificent cakes. Because we want you to enjoy every experience with us, everything in the bakery is handcrafted from scratch and we never waver on our principles to give you the best cake-eating experience you have ever had.
Q5: Do your creations contain nuts? Are you gluten-free?
Yes, our products may contain nuts, and our recipes are not gluten-free. We might try to work on gluten-free products in the future.
Q6: Do you have any vegan cakes?
Our recipes involve certain animal-based ingredients such as eggs and milk. We might try to work on vegan products in future.
Q7: Are any of your products sugar-free?
Our recipes include sugar.
Q8: I did not find exactly what I was looking for on your website. How do I go about placing a custom order?
You can fill up the enquiry form at “Contact us”, or you can get in touch with us directly at 012-3123119 if it is urgent.
Q9: What are the serving sizes for some of your more popular products?
- 5-inch round (Sakura, Ispahan), for 4-5 people
- 6-inch round (Baked Cheesecake, Sakura, Ispahan), for 6-8 people
- 7-inch round (Baked Cheesecake, Sakura, Ispahan), for 8-10 people
- 8-inch round (Baked Cheesecake, Sakura), for 10-12 people
- 16-centimetre square (Ferrero, Chamomile Honey), for 8-10 people
Q10: I’m getting married, and /or throwing a big party. Can I consult you?
You can, absolutely! You can submit your request through our online form or send us a message through WhatsApp at 012-3123119. We will provide our response as soon as possible. You can also contact us from 9.00 am until 6.00 pm daily for consultation or to schedule an appointment.
Q11: Do you have sliced cakes?
We only supply sliced cakes to restaurants and cafes. Please call 012-3123119 for enquiries.
Q12: Do you pre-slice your cakes?
At this time, we do not pre-slice our cakes.
Q13: What are your payment methods?
We accept payments via bank deposit (online or in person) and PayPal. You can make use of online banking to transfer to our account - Hong Leong Bank Berhad 10900105115 M Cake Boutique. You may use PayPal (no sign-up required) if you would like to pay by credit card or debit card. Signing up to PayPal is completely optional and free of charge. Should you need assistance on signing up, feel free to call us at 012-3123119.
Q14: How can I pick up my orders?
We deliver your orders to any location within the Klang Valley (Kuala Lumpur, Selangor, and Putrajaya). You can also pay our partner or ourselves a visit to personally pick up your orders.
|Name and Address||Operating Hours||Remarks|
Tuesdays to Sundays
|Closed on Mondays|
17, Jalan OS 1/4,
68100 Batu Caves, Selangor.
(9am to 7pm)
Click here to view delivery charges.
Q16: What if I am not satisfied with my order?
We would love to receive any feedback or your personal opinion and suggestions, to keep on improving the quality of our products and services. Feel free to drop us an e-mail to email@example.com, or speak to us at 012-3123119, and we will try our best to make it right for you.
Q17: If I am not satisfied with my order, can I return it or get a refund?
All products sold are non-returnable and non-refundable. All sales are FINAL. As your satisfaction is our priority, we thoroughly inspect our products to ensure premium quality before delivering them to you.
Q18: How long will my cakes last?
To enjoy maximum freshness, we suggest that our cakes are eaten on the day of purchase. However, they can also be stored (refrigerated) for up to three days.
Q19: How do I store my cakes?
If you plan to store our cakes away, we advise you to always refrigerate them (and to consume within three days) to preserve their presentation, texture and freshness.
Q20: I have a restaurant or coffee shop of my own. Do you offer wholesale?
Definitely! You can contact us at 012-3123119 for further information.